AI voice agents and chatbots for hotels & b&bs
Guests ask about rooms, breakfast and parking at every hour. AI answers instantly, nudges them to book direct and looks after guests during their stay with check-in and local information.
On the phone
- Answers availability, rates and room type questions
- Takes direct booking requests and wedding block enquiries
- Answers check-in, parking and breakfast questions
- Handles late arrival calls and passes them to the night manager
In chat and messages
- Encourages direct bookings with your best rate
- Answers questions about pets, cots, accessibility and dietary needs
- Sends local recommendations and directions
- Handles group and wedding block enquiries
What it sounds like
An example of how your AI chatbot would handle a message, using your own prices, times and rules.
Questions it answers for you
- “Have you a double room for two nights?”
- “What time is check-in?”
- “Is breakfast included?”
- “Are dogs allowed?”
- “Is there an EV charger?”
Website chatCustomer: Do you have a family room for 2 adults and 2 kids next weekend?
AI chatbot: Yes, our family room is available Friday and Saturday, with breakfast included. Booking direct gets you our best rate.
Customer: Great, can I book?
AI chatbot: Here's the booking link with those dates already filled in. Would you like a cot or extra bed added?
When a person is needed
Complaints, refunds and special requests are passed to reception.
More in Food & Hospitality
Cafés & Coffee Shops
Answer the constant opening-hours calls, take cake and catering orders and keep the queue moving.
Caterers
Capture event enquiries with dates, numbers and dietary needs, then send menus and quotes faster.
Pubs & Bars
Book tables and function rooms, answer match-day and music questions and take party enquiries.
Restaurants
Take table bookings during service, answer allergen and menu questions and cut no-shows.
Takeaways
Take phone orders during the rush, answer delivery questions and stop losing orders to busy lines.
Wedding Venues
Check dates, send brochures and book show-arounds for couples within minutes of their enquiry.
Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.