AI voice agents and chatbots for IT support & managed services
Most IT calls are password resets, printers and email setups. AI solves the simple ones from your own guides, logs the rest with the details your techs need and escalates outages straight away.
On the phone
- Logs support tickets with the user, device and problem
- Walks users through common fixes from your knowledge base
- Escalates outages and security incidents to the on-call tech
- Captures new business enquiries and books discovery calls
In chat and messages
- Answers how-to questions from your knowledge base
- Collects screenshots and error messages before a tech gets involved
- Shares ticket status updates
- Qualifies prospects and books an IT review
What it sounds like
An example of how your AI chatbot would handle a message, using your own prices, times and rules.
Questions it answers for you
- “I can't log in to my email”
- “The printer isn't working”
- “Can you set up a new laptop?”
- “Do you offer backup services?”
- “How do I connect to the VPN?”
Website chatCustomer: Outlook keeps asking for my password.
AI chatbot: Let's try a quick fix. Close Outlook, open it again and sign in through the web page that pops up. Did that work?
Customer: No, same thing.
AI chatbot: Thanks for trying. I've logged a ticket with your details, and a tech will contact you within one hour.
When a person is needed
Security incidents and anything affecting several users go to the on-call technician immediately.
More in Business & Information
Consultants & Professional Services
Qualify prospects, book discovery calls and answer service questions while you're with clients.
Printing & Signage
Gather print specs, files and deadlines up front, and give quick price guides for common jobs.
Recruitment Agencies
Screen candidates, answer job questions and book interviews without recruiters stuck on the phone.
Software & SaaS
Answer product questions from your docs, reduce support tickets and book demos with qualified leads.
Training & Education Providers
Answer course questions, take enrolments and send reminders for classes and exams.
Hear it before you decide
Ring Jessica, our AI receptionist, or chat with our AI assistant. Ask them anything about your business.